So I'm borrowing birder2's laptop, and beggars can't be choosers, so I'm not complaining. But it doesn't have anything installed, so I just downloaded and installed Firefox 3. It was the simplest, least painful install I've ever seen for an important application -- between the broadband connection to download it quickly, and the installer that Just Worked, now I have a web browser. (I tried to do a custom install, and it didn't have anything to ask me.)
I'm such a Luddite when it comes to software that I haven't installed much software lately and I tend to expect it to be a pain.