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The continuing story of why I hate eGIX - Phil's Rambling Rants
May 29th, 2005
11:28 pm

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The continuing story of why I hate eGIX
So, if you're a fairly large ISP (who got that way not by having customers choose your service but by buying out bunches of small independent ISPs), and you've decided to roll out a (completely unnecessary and functionality-reducing) rewrite of your mail system over a major holiday weekend with no warning, will you actually have anyone manning the "24 hour" support line who can explain why your customers are not able to get their mail with their POP client?

I haven't tried to answer this empirically.  I think I'm too tired to try tonight, so I'll send an email to the apparently-deprecated email support address and see if anyone has responded by tomorrow.

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From:alymid
Date:May 31st, 2005 02:04 pm (UTC)
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My only comment - see if you can change isps . . . E and I use Speakeasy, and have for years (with a small break when we moved and they were not yet servicing our new area). They are a national company based out of Seattle. The have a number of packages of service to choose from. They warn you ahead of time of servce changes, they have a great support system both on line and phone. Their support staff always seems knowledgeable (even if it takes a bit of waiting to get to them) And they have some system that does NOT require you to use your phone line so you could drop your phone line entirely and still have DSL.
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